vipph24 Privacy Policy

01 Who We Are and What This Policy Covers

vipph24 is an online gaming platform serving players across the Philippines. When you register an account, make a deposit, place a bet, or simply browse our website, certain information about you is collected and processed so that the platform can function properly and securely.

This Privacy Policy covers all data processing activities carried out by vipph24 in connection with your use of the platform – including the website, any mobile interface, and your registered account. It explains what data we collect, the reasons we collect it, how long we keep it, and who else may have access to it where relevant.

vipph24 operates in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your privacy matters to us, and we handle your personal information with care.

02 What Personal Information We Collect

The information we collect falls into two broad categories: information you give us directly, and information generated automatically as you use the platform.

Information you provide directly:

• Full name, date of birth, and gender
• Residential address (street, city, province)
• Email address and mobile number
• Government-issued ID details submitted during identity verification (KYC)
• Payment details such as bank account numbers or e-wallet references used for deposits and withdrawals
• Any communications you send to our support team

Information collected automatically:

• Device type, operating system, and browser version
• IP address and general location data derived from it
• Session logs, including pages visited, time spent, and actions taken
• Betting and gaming activity associated with your account
• Login timestamps and OTP verification records

We do not collect information that goes beyond what is necessary for the purpose stated in this policy. We do not purchase or import personal data from third-party data brokers.

03 How We Use Your Information

Every piece of information vipph24 collects has a specific, legitimate purpose. The table below summarises the main uses:

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you without human review.

04 Sharing Your Information

vipph24 does not sell your personal information to third parties. We do not share your data for advertising or marketing purposes outside of the platform. Your information may be shared in the following limited circumstances:

• Payment processors and banking partners – to facilitate deposits and withdrawals in Philippine Peso. These partners are contractually bound to handle your data securely and only for the specified payment purpose.
• Identity verification service providers – to assist with KYC processing. These providers operate under strict data handling agreements.
• Game software providers – game session data (excluding financial details and full identity) may be shared with the game provider to maintain game integrity and resolve disputes.
• Law enforcement or regulatory bodies – where required by applicable Philippine law or a valid legal order. vipph24 will not voluntarily disclose your data to authorities beyond what is legally required.

In all cases, third parties who receive your data are required to use it only for the stated purpose and to protect it in accordance with applicable data protection standards.

05 Cookies and Tracking Technologies

vipph24 uses cookies and similar technologies to operate the platform and improve the experience for logged-in players. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential cookies – required for the platform to function. These manage your login session and security tokens. They cannot be disabled without breaking core functionality.
• Analytics cookies – used in anonymised form to understand how players use the platform, which pages are visited most, and where improvements can be made. No personally identifiable data is processed through these cookies.
• Preference cookies – remember settings you have chosen, such as display preferences or language.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using secured parts of the platform.

06 How We Keep Your Data Secure

Security is not an afterthought at vipph24 – it is built into how the platform operates. Measures in place to protect your personal information include:

• SSL/TLS encryption across all connections between your device and our servers, protecting data in transit.
• OTP-based login verification, which adds a second layer of authentication beyond your password.
• Restricted internal access – only staff members with a specific need to access personal data as part of their role are able to do so, and all access is logged.
• Encrypted storage of sensitive fields including passwords and payment references.
• Regular security reviews and monitoring for unusual account activity or access patterns.

Despite these measures, no online system can guarantee absolute security. If you become aware of any unauthorised access to your account, contact vipph24 support immediately via in-platform chat or email at [email protected].

07 How Long We Keep Your Data

vipph24 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data is held for the duration of your account and for a minimum period after closure as required under Philippine financial and gaming record-keeping obligations.
• KYC documents are retained for the period required by applicable anti-money laundering and identity verification regulations.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years from the date of the transaction, as standard practice for financial record compliance.
• Support correspondence is retained for the period necessary to resolve the issue and for a reasonable period thereafter in case of related follow-up.

When personal data is no longer required, it is deleted or permanently anonymised so that it can no longer be linked back to you.

08 Your Data Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal information held by vipph24:

• Right to Access You may request a copy of the personal data vipph24 holds about you at any time.
• Right to Rectification If any of your information is inaccurate or outdated, you can request that it be corrected.
• Right to Erasure You may request deletion of your personal data where it is no longer needed for the original purpose and there is no legal obligation to retain it.
• Right to Object You can object to the processing of your data where that processing is based on legitimate interest rather than a legal obligation or contract.
• Right to Data Portability You may request a copy of data you have provided to vipph24 in a structured, machine-readable format where technically feasible.
• Right to Lodge a Complaint If you believe your data rights have not been respected, you may raise a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact our support team by email at [email protected]. We will respond within the timeframe required under applicable law. We may need to verify your identity before processing any data rights request.

09 Changes to This Privacy Policy

vipph24 may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or best practices in data protection. When we make material changes, we will notify registered players by email or through a notice on the platform before the changes take effect.

The "Last updated" date at the top of this page always reflects when the most recent revision was made. Continued use of the platform after changes are published constitutes acknowledgement of the updated policy.

If you have questions about any change to this policy, contact our support team. If you do not agree with an update, you may request account closure at any time.